Welcome to the PDF Solution Support and Maintenance page, where registered users can access our online support system and product downloads and documentation.
For general Exensio Analytics Platform support inquiries, contact the Exensio software support group at [email protected].
- General Support and Maintenance Terms
- Access Exensio Software Support (login required)
- Download Exensio Software (login required)
For new customers, please contact your sales representative at [email protected] to get access to the links above.
Exensio –Hosted™ Application Services
Exensio –Hosted applications come with additional service commitments:
dataPOWER®
For general dataPOWER support inquiries, contact the dataPOWER support group at [email protected].
- dataPOWER® Support & Maintenance Terms
- Access dataPOWER Software Support (login required)
- Download dataPOWER Software (login required)
Maestria™
For general Maestria™ support inquiries, contact the Maestria™ support group at [email protected]
- Maestria™ Support & Maintenance Terms
- Access Maestria™ Software Support (login required)
- Download Maestria™ Software (login required)
For general secureWISE support inquiries, contact the secureWISE software support group at [email protected]
Access secureWISE Software Support (login required)
- Email:[email protected]
- Access Cimetrix support (login required)
- Need to renew your support contract or purchase a product? Please contact your local sales representative.
Equipment Control and Connectivity Product Support
The product support contract provides the following:
Obtaining Licenses
We offer different options for obtaining or transferring software licenses:
- Customer License Generator — Use this secure login site to obtain Cimetrix SDK or Runtime Licenses in the least amount of time.Log in using your username and password, then enter your Certificate of Authenticity (COA) number, MAC ID, and email address. You will receive an email with your new license in a matter of minutes. Use the License Report to view the status of all of the licenses your company purchased over the last 12 months, including information about whether the license is unassigned.
- Email: [email protected]