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secureWISE: Technical Support Updates Download

At the 2025 Connected Equipment Summit, David Barker, Director of Customer Technical Support Operations, presented a comprehensive update on PDF Solutions’ technical support for secureWISE. The presentation outlines the team’s customer-first support philosophy, details the expanded global support organization, and explains the protocols for creating and managing support tickets. Key enhancements are highlighted, including improved case tracking, the implementation of StatusPage.IO for transparent communication, and a formalized Root Cause Analysis (RCA) process.

Download the presentation to gain insight into our operational improvements and future support strategies.

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